Privacy Policy

TidyHomes Services Pte Ltd (“TidyHomes”, “we”, “our”, or “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. This Privacy Policy explains what personal data we collect, why we collect it, how we use and disclose it, and your rights as a data subject.

1. Who we are

TidyHomes Services Pte Ltd is a company incorporated in Singapore (UEN 201812345A) with its registered office at 60 Paya Lebar Rd, #07-54 Paya Lebar Square, Singapore 409051. We operate the website tidyhomes.sg and provide professional home cleaning and handyman services across Singapore.

2. Personal data we collect

We collect personal data that you provide to us directly or that is generated through your use of our services:

• Contact information: name, mobile number, email address, home address
• Booking details: property type, preferred service dates and times, special instructions
• Payment information: billing details processed securely through our payment provider (we do not store full card numbers)
• Communications: messages sent to us via WhatsApp, email, or contact forms
• Device and usage data: IP address, browser type, pages visited, referring URLs, cookies — collected automatically when you use our website

3. Purposes for collection and use

We collect and use your personal data for the following purposes:

• Processing and fulfilling your service bookings
• Communicating with you about your bookings, including confirmations, reminders, and updates
• Processing payments and issuing invoices
• Providing customer support and resolving disputes
• Sending promotional offers, service updates, and newsletters — only where you have consented or where permitted under the PDPA
• Improving our website, services, and customer experience through analytics
• Complying with applicable laws, regulations, and legal processes
• Preventing fraud, enforcing our Terms of Service, and protecting the safety of our staff and customers

4. Disclosure of personal data

We do not sell your personal data. We may share it with:

• Our cleaning and service staff — only the information necessary to perform your booked service (name, address, access instructions)
• Service providers — third parties who assist us in operating our business (e.g. payment processors, SMS/WhatsApp messaging providers, cloud hosting providers), bound by data protection obligations
• Analytics providers — aggregated or pseudonymised usage data for website analytics
• Law enforcement or regulatory authorities — where required by law, court order, or to protect our legal rights

All third-party providers are required to handle your personal data in compliance with the PDPA and our data protection standards.

5. Retention of personal data

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Booking records are typically retained for seven (7) years for accounting and legal compliance purposes. You may request deletion of your data at any time (see Section 8).

6. Cookies and tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. You may control cookie settings through your browser. Disabling cookies may affect certain features of the website. We do not use cookies to serve targeted advertising to third parties.

7. Data security

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

8. Your rights under the PDPA

Under the PDPA, you have the right to:

• Access your personal data held by us
• Correct any inaccurate or incomplete personal data
• Withdraw consent for the use of your personal data for marketing purposes at any time, without affecting the lawfulness of prior processing
• Request deletion of your personal data, subject to our legal retention obligations
• Data portability — receive your personal data in a commonly used, machine-readable format (where technically feasible)

To exercise any of these rights, please contact our Data Protection Officer (details below). We will respond within 30 days of receiving your request.

9. Do Not Call Registry

We respect the Singapore Do Not Call (DNC) Registry. We will not send marketing messages to Singapore telephone numbers registered on the DNC Registry unless you have provided us with clear consent to do so.

10. Links to third-party sites

Our website may contain links to third-party websites (including Google, WhatsApp, and social media platforms). We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

11. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. We will notify you of material changes via email or a prominent notice on our website. Continued use of our services after changes take effect constitutes acceptance of the revised policy.

12. Contact our Data Protection Officer

If you have any questions about this Privacy Policy, wish to exercise your rights, or wish to make a complaint, please contact our Data Protection Officer: